All your Phone Banking questions are answered in this guide below.

To access Phone Banking, simply call 1300 622 278 and press 1.

Phone Banking allows you to:

  • Check your account balances
  • Transfer money
  • Make BPAY payments
  • Access your redraw
  • Listen to your last 5 transactions
  • Listen to the interest you earned on your accounts for the past financial year.

When you open your membership with The Mac, you will be given your access code for phone banking. Your access code is a 6 digit number and can be reset at any time.

Resetting your access code is fast and easy, simply ring our team on 1300 622 278.

You can access Phone Banking while you’re overseas. Simply dial the IDD (International Direct Dialling) number for the country you are in, followed by 61 2 4640 9900. Remember, international call rates will apply.

To assign access to your accounts you will need to complete an Authority to Operate form, which is available from our branches, or contact our Member Service Centre team on 1300 622 278. The level of access you assign to an individual is flexible.