We have a system upgrade on Friday 6th August. Branches & Member Service Centre will close at 4pm for the day. Phone Banking will not be available. Online Banking and The Mac App will work as normal.
Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, Apple Watch or iPad to make secure contactless purchase in stores, within selected apps and participating websites.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2, and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/km207105.
No, your card details are not stored on the device or in the Cloud. When a card is added to Apple Pay, a Device Account Number replaces the need for the card number.
The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to.
The Device Account Number can be found by opening the Wallet app, tap the card, then tapping the symbol in the top right corner and then scrolling down to find Device Account Number.
No, it does not cost you anything extra to use Apple Pay. The usual credit or debit charges apply to purchases and some retailers may apply a credit or debit card surcharge to purchases made using any payment method, including Apple Pay, contactless or chip and PIN transactions.
You require an active data plan or Wi-fi connection to add your card to Apple Pay. Based upon your mobile plan and network, additional message and/or data charges may apply.
Adding a card to Apple Pay is different depending upon device:
For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll send a one-time password to the mobile phone number you have registered with us.
When you add your Mac Visa Debit card to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.
If you added your Mac Visa Debit card to Apple Pay from The Mac App you will only be able to access the Visa network when making purchases with Apple Pay. To access both the Visa and eftpos networks you will need to remove and re-add your Visa Debit card by following the steps below under "How do I update my Mac Visa Debit Card in Apple Pay to include the eftpos payment network?"
How to use Apple Pay link: https://support.apple.com/en-au/HT201239
When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.
With your iPhone, iPad and Apple Watch, you can use Apple Pay to pay within apps when you see Apple Pay as a payment option.
No, there is no transaction limit for Apple Pay transactions. Depending on the store and transaction amount, you might need to sign a receipt or enter your PIN.
You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while others may have to refund the plastic card.
You may need to provide the last four digits of the Device Account Number to the retailer. This can be found by opening the Wallet app and tapping the symbol in the top right corner and then scrolling down to find Device Account Number.
Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app. Eftpos transactions made using your Mac Visa Debit card with Apple Pay can currently only be viewed via Online Banking and The Mac App.
Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.
iPhone and iPad
All transactions require authentication using Face ID, Touch ID (if enabled), or by entering the device passcode.
Payments can only be authorised if the device passcode has been entered and skin contact with the device has not been lost. If the device has been removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay the device passcode has to be entered again.
Please note: you should never share your device passcode, or register more than one person’s Face ID, or Touch ID, while your card is registered to Apple Pay.
You may be able to get cash out at selected merchants with your Mac Visa Debit card by selecting 'eftpos CHQ' or 'eftpos SAV' in Apple Pay.
The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:
To remove a card from Apple Pay you must follow these steps:
For more information about managing your cards with Apple Pay visit https://support.apple.com/en-au/HT205583
Please note: if you remove your device passcode or Touch ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.
Remove your Mac Visa Debit Card from Apple Pay on your iPhone
Remove your Mac Visa Debit Card from Apple Pay on your Apple Watch
Add your Mac Visa Debit Card back into Apple Pay on your iPhone
Update your Mac Visa Debit Card on Apple Watch
For more information visit: https://support.apple.com/en-au/HT209137
You should contact us straight away on 1300 622 278 so the lost or stolen card can be cancelled and no further purchases made. When the replacement card is issued we will automatically update Apple Pay with your new details. You can continue to make purchases using Apple Pay before your new card arrives. You may be limited to transactions under $100 until your new PIN arrives.
Get help if your device is lost or stolen link: https://support.apple.com/en-au/HT201472
If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com and remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 1300 622 278 to request that your card be disabled for use with Apple Pay.
Get help if your device is lost or stolen: https://support.apple.com/en-au/HT201472