We have a system upgrade on Friday 6th August. Branches & Member Service Centre will close at 4pm for the day. Phone Banking will not be available. Online Banking and The Mac App will work as normal.
Introducing the all new and improved Mac App. With an exciting new range of features including News, Savings Goals, Card Management, Product Info, App Personalisation and the ability to apply for loans - the new app will make your banking even simpler.
To use The Mac App, you need to be registered for Online Banking. If you are not registered for Online Banking, please contact our team on 1300 622 278 or pop into your local branch.
When you first open The Mac App, you will be prompted to register using your Member Number and Online Banking Password. If you do not know your Member Number or Online Banking Password, please contact us on 1300 622 278.
Once you are registered you can set up either a PIN, pattern or Touch ID (if your phone has this capability) to access The Mac App in the future.
You sure can! Once you are logged into your account, tap on Accounts and then open the Menu. Under Settings, there is the option to Manage Devices. To remove a device, simply swipe it and select Remove. You'll then need to re-register to use The Mac App.
If you forget your PIN, Pattern or Touch ID doesn't work and you haven't locked yourself out of The Mac App, you can click on the Accounts tile and tap Forgot Login. You will then be able to reset your PIN, Pattern or Touch ID using your Online Banking login details.
If you forget your PIN, Pattern or Touch ID doesn't work and you have locked yourself out of The Mac App, you will need to contact us on 1300 622 278.
Yes, The Mac App does have a logout button. It also has a time out period, so if you leave your phone unattended with The Mac App open it will automatically log you out after a short time.
Yes. Simply go to the Settings menu within the Accounts screen and set up a Quick Balance from the account you wish to see. From the Home Page of the App, you can double tap the Accounts tile and your chosen balance will be displayed. You can see this balance without logging into The Mac App. If you want to complete a transaction or view more information, you will need to login.
You can access a simplified link to the original Mobile Banking services by going to the Additional Services menu from the Accounts screen. Here you can see your interest details, personal details, BSB and account numbers, last login and request for a Mac Team Member to contact you.
One of the new features of The Mac App is the Savings Goal feature. Simply tap the Savings Goal tile and you can enter details of your savings goal - you can even add a picture that will progressively change to full colour the closer you get to your goal.
Yes. We've introduced Card Management capabilities. Within the Cards tile you can activate a new card, cancel a lost, stolen or damaged card and order a new card. You can even lock and unlock your card temporarily. You also have the ability to add your card to your Apple Wallet on compatible devices.