The Mac has all your FAQs answered below, making everyday banking easier.

General FAQs

Your BSB number is 802-388

A customer owned institution is an organisation that is owned by its members. For example; Banks are shareholder owned. Shareholders are individuals that have a financial interest in the bank and desire the highest return on their investment – usually coming at the expense of customers.


Credit Unions are member owned. Our members are our shareholders, which means profits are given back to our members through our pricing.

To become a Member, you need to become a shareholder. It is $5 to become a shareholder, this gives you the ability to hold an account at The Mac and to have your say in how the Credit Union operates at our Annual General Meetings.

Account FAQs

You can arrange to make deposits to your account by:

  • Direct credit of payroll or other income,
  • Transfer from another savings or transaction account,
  • Online or telephone banking transfer, or
  • Over the counter at any of our branches.

Accessing your money will depend on the particular features of your account. All accounts can be accessed in any of our branches. You may also be able to use The Mac App, Online Banking, Phone Banking and your Visa Debit card.

Statements are issued either monthly or 6 monthly:

  • Accounts attached to a Visa Debit Card, cheque account or a personal overdraft will receive monthly statements.
  • Term deposits, loan accounts and junior members will receive a statement 6 monthly.
  • Duplicate statements can be requested at any time from our branches.

Fees and charges may apply.

At maturity you can:

  • Automatically re-invest your funds for another term
  • Add extra funds
  • Withdraw all or part of the funds

If you are in a position to invest for longer than 24 months, you may wish to consider alternative or complimentary investments that offer additional advantages. We have friendly, professional financial planners who are happy to discuss long term investment options with you. Please contact us to arrange a meeting.

For credits into any of your Mac accounts, you’ll need to use the alternate reference number.

You’ll need to speak to our friendly team by contacting our Member Service Centre on 1300 622 278, or visit one of our branches.

You can open a new account by completing our simple online form. Alternatively, you can contact our Member Service Centre on 1300 622 278, or visit one of our branches.

You can contact our Member Service Centre on 1300 622 278, or visit one of our branches.