Transparent & ethical banking is non-negotiable

As a proud member-owned organisation, we operate honestly and ethically. The Customer Owned Banking Association (COBA) is our industry advocate and shares our view of putting members before profits. Held to the same regulatory standards as banks, over 4 million Australians trust credit unions, mutual banks and mutual building societies as their primary financial institution.

The Customer Owned Banking Code of Practice we abide by outlines our aim to always put our members first. It focuses on member benefits, community involvement, fairer fees and customer service.

As part of our ethical stance on banking, we have 10 key promises that outline how we aim to serve our members.

Our 10 Key Promises to you

  1. We will be fair and ethical in our dealings with you
  2. We will focus on our members
  3. We will give you clear information about our products and services
  4. We will be responsible lenders
  5. We will deliver high customer service and standards
  6. We will deal fairly with any complaints
  7. We will recognise member rights as owners
  8. We will comply with our legal and industry obligations
  9. We will recognise our impact on the wider community
  10. We will support and promote this Code of Practice

Read the full Customer Owned Banking Code of Practice here.