We want to make it as quick and easy to contact us as we can, we're open from 9.30am to 4.30pm.
Your BSB number is 802-388
A customer owned institution is an organisation that is owned by its members. For example; Banks are shareholder owned. Shareholders are individuals that have a financial interest in the bank and desire the highest return on their investment – usually coming at the expense of customers.
Credit Unions are member owned. Our members are our shareholders, which means profits are given back to our members through our pricing.
To become a Member, you need to become a shareholder. It is $5 to become a shareholder, this gives you the ability to hold an account at The Mac and to have your say in how the Credit Union operates at our Annual General Meetings.
You can arrange to make deposits to your account by:
Accessing your money will depend on the particular features of your account. All accounts can be accessed in any of our branches. You may also be able to use The Mac App, Online Banking and your Visa Debit card.
Statements are issued either monthly or 6 monthly:
Fees and charges may apply.
At maturity you can:
If you are in a position to invest for longer than 24 months, you may wish to consider alternative or complimentary investments that offer additional advantages. We have friendly, professional financial planners who are happy to discuss long term investment options with you. Please contact us to arrange a meeting.
For credits into any of your Mac accounts, you’ll need to use the alternate reference number.
You’ll need to speak to our friendly team by contacting our Member Service Centre on 1300 622 278, or visit one of our branches.
You can open a new account by completing our simple online form. Alternatively, you can contact our Member Service Centre on 1300 622 278, or visit one of our branches.
You can contact our Member Service Centre on 1300 622 278, visit one of our branches or complete this form.
A recurring payment is an agreement between you and a business or merchant where you have authorised the business/merchant to deduct money from your Visa Debit card on a recurring basis.
A direct debit in an agreement between you and a business or merchant where you have authorised the business/merchant to deduct money directly from your account using your BSB & Account/Alternate Reference Number.
You can contact the business/merchant and instruct them to cancel the recurring payment or direct debit.
Alternatively, you can contact our friendly team who can cancel the recurring payment or direct debit on your behalf. It is important to remember that you will still need to speak to the business/merchant to ensure you comply with an contractual obligations you may have with them.
Also, for us to cancel a recurring payment connected to your Visa Debit card, we need to cancel your card as well. If you wish to replace the card, a replacement card fee may be charged.
